MetLife has always been on time and reliable for me. When I sell a car and purchase another one (which I do about every 2 years), they are very prompt with updating my policy and sending me a new ID card. If applicable, they also issue me a refund if my new car has a lower insurance premium. Their phone representatives are always helpful and polite. I have never had one problem with this company - I have been with them for eight years....
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